Terms Of Service

(A) Website Content

• Applicability: These ToU apply to www.loadsor.com and any other Services operated by LoadsOR or its authorized partners, collectively referred to as the "LoadsOR Sites / LoadsOR Services". The LoadsOR Sites may be managed by LoadsOR subsidiaries, parent companies, or authorized partners as confirmed by LoadsOR in writing. Some Services may have additional or different terms of use. By accessing any Services, you agree to the terms governing that specific Service. Your access to the Services constitutes acceptance of the terms for all LoadsOR Services.
• Information Purpose: All content on the LoadsOR Sites, including text, images, graphics, logos, videos, and downloadable materials is provided for informational purposes only. No representations or warranties are made regarding the accuracy, completeness, or reliability of any content available on the website, including content from third-party links.
• Content Updates: LoadsOR reserves the right to modify, update, or remove any content or links on the Website at any time without prior notice.
• Use at Your Own Risk: Your use of the Website and its content is at your own risk. LoadsOR will not be held liable for any errors or omissions in the content or for the availability of the content.

(B) Use of Website

• Lawful Use: You may use the Website solely for lawful purposes and in a manner that does not infringe the rights of others, disrupt the site, or violate applicable laws and regulations.
• Prohibited Activities: You agree not to:
  • Use the Website for any illegal purpose or violate any applicable laws.
  • Engage in any activity that disrupts or interferes with the Website's operations.
  • Attempt to gain unauthorized access to the Website or its systems.

(C) Purpose of Website

• Scope of Service: The Website provides a platform for its users to meet and coordinate for business needs. However, we do not participate in the actual coordination that takes place between the two parties.
• No Liability: LoadsOR does not facilitate the transactions or interactions between users. We are not responsible for any disputes, misunderstandings, or conflicts that may arise between parties. Users acknowledge and accept full responsibility for their interactions and agreements with other users.
• Informational: The materials on the LoadsOR Sites are provided solely for informational purposes and should not be interpreted as a commercial offer, a license, or the basis for any advisory, fiduciary, or professional relationship between you and LoadsOR. Any information provided is not a substitute for conducting your own independent investigation. The content on the LoadsOR Sites may not be used for commercial purposes, nor to develop or infringe upon LoadsOR's business in any manner.

(D) Posting Content on Website

• Some of the content displayed on the platform is provided or posted by third parties. Users have the ability to post their content on certain sections or services of the platform using the self-help, submit, and edit tools provided. Users may need to register and/or pay for some of these services. In such cases, LoadsOR is not the author of the content. The content is contributed by anonymous, registered, or paid users.
• Neither LoadsOR nor any of its affiliates, directors, officers, or employees has entered into a sales or agency relationship with any third party by virtue of displaying third-party content on the platform. Any third-party content is the sole responsibility of the party who provided it. LoadsOR is not responsible for the accuracy, legality, appropriateness, or truthfulness of any third-party content and shall not be liable for any damages incurred by a user due to reliance on such content.
• Additionally, LoadsOR is not responsible for the actions or conduct of users on the platform and shall not be liable for any damages resulting from the conduct of users.

Registered Users are classified into four categories as defined in Clause 4.1 to 4.4.

4.1. Customer / Shipper Accounts

Customers can register on the platform to request freight and logistics services. After registration, customers can access a variety of transport and logistics services available on the platform. Customers can easily browse available transport options and connect with service providers directly.

4.2. Transporter / Booking Agent Accounts

Transporters and booking agents can register to offer their services and connect with customers. After registering, transporters can list their services and engage with shippers on the platform. Transporters can manage and update their listings to provide accurate information about the services they offer.

4.3. Truck Operator / Fleet Owner Accounts

Truck operators and fleet owners can register on the platform to list their vehicles and transportation services. Upon registration, fleet owners can showcase their vehicles and provide transport services to customers and shippers. Operators can update their fleet information and manage service offerings directly through their accounts.

4.4. Broker / Truck Supplier Account

Brokers and truck suppliers can register to connect with transporters and customers. After registration, brokers can list available trucks and coordinate deals with transporters or shippers. Suppliers can offer their trucks for use and engage in transactions through the platform with ease.

• To become a Registered User of our website, you must follow the registration procedure defined by us. This ensures seamless login and logout access to your account.
• An individual can register by filling out an online registration form on the website and providing the required details, including name, contact information, and business details.
• Upon successful registration, we will establish an account ("Account") for the user and assign a user alias ("User ID") and password ("Password") for secure login access.
• The Website may or may not provide a web-based email or messaging account upon registration. If assigned, this account will have limited storage space for sending or receiving messages. Users are solely responsible for the content of all messages sent or received through this email account, including any consequences arising from such communication.
• By registering on the LoadsOR Website and providing your email or mobile number, you expressly consent to receive promotional content from LoadsOR via email or SMS. If you provide your phone number at any stage of using the services, LoadsOR may contact you via calls or SMS notifications for promotional purposes. You may opt out of such communications at any time. However, transactional communications related to your account and services will continue as necessary.
• If you register on behalf of a business entity, you confirm that: a. You represent the business entity. b. You have the legal authority to bind the entity to the Terms of Use and/or this Agreement. c. The address provided during registration is the principal place of business for the entity.
• All other information submitted to loadsor.com during the registration process must be true, accurate, current, and complete. For the purpose of this provision, a branch or representative office will not be considered a separate entity; its principal place of business will be deemed to be that of its head office.
• If users require any information related to their account or wish to opt out, they can contact us at: Phone: +91-9603361117, +91-9904560690 Email: info@loadsor.com

(A) User Guidelines

Content posted on the Website by users must not:

• Contain fraudulent information, make fraudulent offers of items, or involve the sale or attempted sale of counterfeit, stolen, or prohibited items as per applicable law, or promote illegal activities.
• Be part of a scheme to defraud other users or for any other unlawful purpose.
• Infringe upon third-party rights, including but not limited to copyrights, patents, trademarks, trade secrets, publicity rights, privacy rights, or other intellectual property or proprietary rights.
• Violate any applicable laws, statutes, ordinances, or regulations (e.g., export control, consumer protection, unfair competition, anti-discrimination, false advertising).
• Be defamatory, libelous, threatening, or harassing.
• Contain unauthorized advertising or harassment (including spamming), invade anyone's privacy, or encourage conduct that would constitute a criminal offense, civil liability, or violation of any law.
• Contain any viruses or malicious code designed to damage, interfere with, intercept, or expropriate any system, data, or personal information.
• Link directly or indirectly to, or include descriptions of, goods or services that are prohibited under prevailing law.

(B) Email Abuse & Thread Policy

• At LoadsOR, we prioritize professional, respectful, and courteous communication between users, especially through private channels like email. While we do not regulate private communications such as email exchanges, we take certain types of misuse or abuse very seriously.
• Below are the instances of e-mail abuse that are not tolerated on our Website:
  a. Users are strictly prohibited from sending emails that contain explicit threats of bodily harm or violence. LoadsOR does not permit any form of communication that threatens or endangers another individual.
  b. Our communication tools are designed to facilitate legitimate business interactions. Any misuse of these tools, including manipulation or exploitation of the system, is subject to investigation and potential disciplinary action.
  c. LoadsOR will never request sensitive information (such as passwords, payment details, etc.) via email. If you receive any suspicious or spoof emails claiming to be from LoadsOR, we urge you to report them immediately through our "Contact Us" page.
  d. Our Website strictly prohibits users from sending unsolicited commercial emails (spam) to other users. Spamming is not only disruptive but also violates the acceptable use of our system. Users found sending unsolicited commercial messages will face disciplinary action.
• Reporting E-mail Abuse: If you encounter any form of e-mail abuse or violations of this policy, we encourage you to report the incident immediately. LoadsOR is committed to investigating and addressing any issues swiftly to maintain a safe and respectful environment for all users.

(C) Social Media Policy

• Acceptable Conduct: You agree to use our social media accounts in a respectful, responsible, and ethical manner. Your use of our social media platforms is subject to the terms of service, privacy policies, and other guidelines of those platforms.
• Prohibited Conduct: You agree not to: a. Harass or abuse others. b. Post harmful content. c. Violate laws. d. Spam. e. Violate intellectual property. f. Promote harmful or illegal activities. g. Misrepresent yourself.
• External Content: While we may share or link to external content on our social media platforms, we do not endorse, control, or guarantee the accuracy, completeness, or reliability of such content.
• Privacy and Data Collection: Your use of our social media platforms may involve the collection and processing of your personal information.
• Copyright and Intellectual Property: Any copyrighted or intellectual property content shared on our social media platforms is subject to applicable copyright and intellectual property laws.
• Disclaimer of Liability: We are not responsible for the actions, content, or privacy practices of the social media platforms we link to.
• Termination and Suspension: We reserve the right to remove any content that violates these guidelines and to suspend or terminate your access to our accounts if you repeatedly violate these rules.

(A) Bank Approvals & Regulatory Compliance

• The website has obtained all necessary approvals and licenses from relevant banking and financial institutions to operate its payment processing services. The website complies with all applicable laws, rules, and regulations.

(B) Payment Processing Disclaimers

While we strive to provide a seamless payment experience, we cannot be held responsible for any errors, delays, or failures in payment processing that may occur due to factors beyond our control, including but not limited to:

• Third-Party Payment Processors
• Bank or Card Issuer Issues
• Technical Issues
• Force Majeure Events

(C) Buyers & Users Payment Arrangements

• All valid credit, debit, cash cards, and other payment instruments used on LoadsoR are processed through a secure payment gateway.
• All online bank transfers from valid bank accounts are processed through the payment gateway provided by the respective issuing bank.

(D) Payment Security

• We prioritize the security of your payment information. We maintain strict data protection policies and procedures.

(E) Final Transaction

• The transporter acknowledges and agrees that LoadsoR will not be held responsible for any financial transactions conducted through or as a result of using our platform.
• Clear Communication: It is the transporter's responsibility to communicate payment terms, rates, and any financial arrangements clearly.
• Independent Transactions: Transporters are solely responsible for their financial transactions.

(F) Cancellation & Refunds

• Cancellation: There shall be no cancellation of payments made via online payment. In case LoadsoR receives a payment for a failed transaction, we shall refund the same.
• Eligibility for Refund: Refunds may be considered under specific conditions (technical error, cancellation within period, negligence, etc.).
• Refund Request Process: Contact our team at Info@loadsor.com or call within 7 days of the transaction.
• Refund Method: Approved refunds will be processed through the original payment method.